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© 2020
International Interior Design Association

Chicago, IL
Toll Free: 888 799 4432
International: +01 312 467 1950






Q. Are IIDA Headquarters staff available if I have a question?

A. Yes. All IIDA Headquarters team members are working remotely and available as they normally would be, Monday through Friday, 9 a.m. to 5 p.m. Central. You may contact staff directly, email us at, or call us at (312) 467-1950 or toll free at 888-799-IIDA (4432).


Q. I understand that IIDA headquarters is producing a series of informative online webinars during this challenging time. Where can I view the webinars online?

A. The IIDA Collective D(esign) webinar series, weekly on Thursdays at 1:30-2:30 p.m. Central, is a design-focused dialogue created in response to our rapidly changing world. Topics include handling change, healthcare design, human resources, workplace design, products and manufacturing, education, sustainability and hospitality design. You can view the previous episodes or register for upcoming ones on


Q. Is IIDA continuing advocacy efforts for the interior design profession?

A. While most state legislatures are not active at this time, our advocacy efforts continue. Emily Kelly, director of advocacy, public policy, and legislative affairs at IIDA, and Abigail Rathbun, advocacy and public policy manager at IIDA, continue to be in touch with advocacy vice presidents at each chapter and continue to strategize on interior design legislation issues in specific states. We understand priorities may shift once state legislatures resume work, and IIDA will adjust as needed to continue advocacy for the interior design profession.




Q. Does IIDA have resources for members seeking employment opportunities?

A. Yes. IIDA members have access to the IIDA job board where they can create an account and set-up a “Job Alert” that will email new opportunities based on their search criteria. In addition, some IIDA chapters have local job listings. Find your local IIDA chapter here.


Q. Where can I find information on small business grants, government loans, and financial relief?

A. Navigating the new normal as a business owner can be complicated. To help we’ve curated resources for business owners here—from response toolkits to federal programs to free tools and resources.


Q. Does IIDA offer special member pricing for products or services that could help my business or me personally?

A. Yes. We have negotiated special pricing for IIDA members on a range of goods and services including insurance, web services, and even up to 80% off office supplies at Office Depot. For a complete list, visit our member benefits page and scroll to the last section “Save More.”




Q. I haven’t renewed my membership for 2020 yet. Will I lose my membership status and benefits if I don’t pay my dues?

A. All IIDA memberships expire on December 31 of each year, and if you haven’t yet renewed for 2020, your membership is now expired. However, due to the current situation, IIDA has extended access to member benefits for all through April 24 at no additional cost. To reactivate your membership and maintain your benefits after this date, please contact Membership Services at 888-799-IIDA (4432) or (312) 467-1950. 


Q. I am interested in renewing my 2020 membership, but I’m experiencing financial hardship due to the current economic situation. Is there anything IIDA can do to help?

A. IIDA offers EZ-Pay so you can pay dues in low, monthly installments. Just complete this enrollment form. If you need additional accommodations, our member services representatives can assist you. Please email or call us at (312) 467-1950 or toll-free at 888-799-IIDA (4432).


Q. I currently pay my dues monthly via EZ-Pay. Will there be any changes to this process?

A. At this time, there is no change to the EZ-Pay process. Members who participate in EZ-Pay will continue to have their automatic payments charged on the last business day of each month.




Q. I know that IIDA holds many awards and competitions throughout the year. Will IIDA continue announcing recipients and winners during this time?

A. Yes. We believe celebrating our industry is still important and offers inspiration to our design community during this time. We will be announcing the following through June 2020: Chapter Awards, Campus Center Awards, Member of the Year, Student of the Year, Educator of the Year, College of Fellows inductees, and the 2020-21 IIDA International Board of Directors.


Q. I understand NeoCon has been canceled for 2020. What IIDA events are impacted?

A. As a partner of NeoCon, several key IIDA events, like our annual black-tie celebration, our Annual Meeting, and the Student Design Charette, have been postponed or canceled, with many rescheduled for NeoCon 2021. For updates and information, please visit our NeoCon page.


Q. Will you still hold the IIDA Advocacy Symposium?

A. The IIDA Advocacy Symposium is tentatively scheduled for September 2020, however, this may be adjusted based on changes to CDC guidelines and federal and local mandates. Please visit the Advocacy Symposium page for updates and information as it becomes available or contact Emily Kelly at


Q. I’m a chapter leader. Will IIDA still hold a Chapter Leadership Council event this year?

A. The spring IIDA Chapter Leadership Council event will be held as a series of online webinars covering the topics that would have been covered at the in-person event. The series is being planned from spring through summer 2020. IIDA will share the schedule and registration information directly with chapter leaders via email. For more information, please contact Karen Kiell, senior director of member services, at


Q. What other industry events have been canceled, postponed, or moved to a digital platform?

A. Updates on industry events are changing quickly, with some events initially cancelling and then rolling out alternative virtual events. We recommend staying up-to-date through our IIDA and Industry News page, and via industry publications such as Contract, Interior Design, and Architectural Digest. Below is what we’re aware of at this time.

Q. Will IIDA still be holding design competitions?

A.  We believe it is important to continue celebrating the design community and the hard work you do. We are currently re-evaluating project design competition submission dates for 2020. For the most up-to-date information, please visit our competitions page. All product design competitions for 2020 have been postponed and will resume in 2021.




Q. Can you suggest any best practices for working from home and remote collaboration?

A. IIDA has gathered links to available resources and information here.


Q. For design students, do you have any suggested resources for this difficult time?

A. IIDA has links to available resources and information here.


Q. Will the NCIDQ Exam be offered as scheduled?

A. CIDQ has postponed the April 2020 NCIDQ Exam to the fall/October 2020 administration. Visit to learn more.


Q. Is there any impact on IDCEC-based continuing education?

A. No. IIDA members can find a variety of distance-learning CEUs on the IDCEC website with the IDCEC Course Search and on IIDA’s distance learning page. IDCEC requirements are unchanged, and the current two-year compliance period to obtain 10 hours of CEUs ends December 31, 2021. New courses are being reviewed and approved by IDCEC without delay.




Q. Should IIDA chapters still hold an election for its board of directors for the term beginning on July 1, 2020?

A. Yes. Elections need to be conducted online as they usually would.


Q. Is an IIDA chapter legally obligated to hold its Annual Meeting? How can we induct our officers this year?  

A. Yes. Your chapter must hold an annual meeting to at least induct the 2020-2021 board of directors. The meeting does not need to be in person—it can be livestreamed as a Zoom or GoToMeeting event, for example, where all officers to be inducted are seen on screen.




Q. Our IIDA chapter has canceled or postponed events. Does IIDA Headquarters have guidance on when postponed events can be rescheduled?

At this moment, IIDA Headquarters cannot legally tell chapters to postpone or cancel events or when they should reschedule events. We recommend following CDC, federal, state, and local guidelines and prioritizing the health and safety of your local community.

At Headquarters, we are looking at all 2020 events regardless of size and proactively discussing the changing landscape with our sponsors to help inform our

decisions. So far, we have postponed all events through June 2020. We are also actively discussing how to change in-person events after June into successful virtual events.

For events scheduled after June, guidelines for gatherings and events in the post-pandemic environment will most likely not go back to “normal.” For events set to take place in the next 180 days, consult your venue and sponsors and begin having conversations about your options. For events further out, consider the risk of rescheduling for later in 2020 and having to reschedule again for 2021. 

Questions to consider:

  • Can the event be rescheduled to 2021 without considerable cost or penalty?
  • Can the event go virtual or become a hybrid of in-person (smaller group) and virtual?
  • Speak to your primary vendors and venues about their policies in the short and long term.
  • Does your sponsor(s) have guidelines or restrictions in place that would impact the event?
    • Consider travel restrictions through 2020, budget freezes, and furloughs.
  • Ask strategic questions:
    • How is your company/organization determining its priorities for the A+D community?
    • Will a particular event still be important for you and your chapter after the COVID crisis?
    • How can your chapter continue to support its goals and strategies outside of in-person events?
    • How can your chapter secure sponsors to apply their money to 2021 events?
    • Discuss dates and calendar availability with your venue and sponsor.
    • Consider insurance implications for anything you relaunch or reschedule.


Q. How can IIDA Headquarters help us in communication with sponsors regarding chapter events that are canceled or postponed?

A. IIDA has developed a resource for chapter leaders that offers guidance on how to work with sponsors and venues related to postponements and cancellations. This has been added to the Leadership: A Field Guide for Chapter Leaders folder. For specific questions related to sponsors, please contact Tracey Thomas at


Q. Can IIDA provide examples of what Headquarters and chapters are doing to connect members and the design industry in this difficult time? 

A. Like other organizations, IIDA Headquarters and its chapters are creating new content, programs, and opportunities for members focused on staying connected virtually. As chapters share what they’re doing with Headquarters, we’ll add examples in the Leadership: A Field Guide for Chapter Leaders folder. Some examples to date: panel discussion webinars about relevant topics during this situation, informal Q&A’s on Instagram Live with design leaders, virtual yoga classes, new member welcome events, virtual hip hop classes, online portfolio reviews, virtual happy hours, YouTube livestreams, and roundtable discussions.